Legal Advice

Legal Texts Version 2   07-2018

1.1. Legal Notice (LSSI)

1.2. Privacy Policy (EU GDPR)

1.3. Cookies Policy

1.1. Legal Notice (LSSI)

According to article 10 of Law 34/2002, 11th July, “Society Services of Information and Electronic Commerce (LSSI), we inform you of the following information.

ROSA MARIA OLIVELLA FUSTER, [hereafter CAMPING CLARA], is the owner of the web page campingclara.es, and will act exclusively as the manager of the contents of the present Web, addressed at: Passeig Miramar, 276 – 43830 TORREDEMBARRA, NIF 39547725F, is responsible for the management and functioning of the Web previously mentioned.

If you would like to contact us, you can do so by post at the previously mentioned address, or by e-mail at: info@campingclara.es.

CONCEPT OF USER

If you use the web you are considered a user and this implies full acceptance without any reservation of every and each point in this Legal Notice, published by CAMPING CLARA, from the moment the user accesses the web. In consequence, the user must read carefully the present Legal Notice every time he or she wishes to use the Web, as these may be modified.

INFORMATION ABOUT LINKS

CAMPING CLARA, is only responsible for its own web and any access to webs by links or any information offered by third parties is not the responsibility of CAMPING CLARA.

Any use of links or access to a web not owned by CAMPING CLARA is at the users responsibility and CAMPING CLARA does not recommend nor guarantee any information obtained by a link through a third party which comes from a web that is not from campingclara.es, neither is it responsible for any loss, claims or damages derived from the use or bad use of a link or the information obtained through it, including other links or webs, interruption of service or in the access, or trying to use or the incorrect use of a link, even if the connection is via the Web campingclara.es or by accessing the information by other webs from the same Web page.

RENUNCIATION AND LIMITATION OF THE RESPONSIBILITY

The information and the services included or availability by the Web could include errors or spelling mistakes. Periodically changes in the contents will be made. CAMPING CLARA, can introduce improvements and or changes in its service or contents at any time.

We would like to inform you that the contents on this Web, are designed to inform, keep in contact with you, send information about our services, and are in accordance with what is envisaged in the present Legal Notice and the rest of legal text on this present Web Page.

INFORMATION ON EXEMPTION OF TOTAL RESPONSIBILITY DERIVED FROM THE LOSS OF CONTENT DERIVING FROM TECHNICAL PROBLEMS.

CAMPING CLARA, is not responsible if there are interruptions or if the services and contents offered on the internet do not work adequately, regardless of the cause.

Likewise, CAMPING CLARA is not responsible for, the internet going down, loss of business due to these failures and temporary electricity power cuts or any other types of cuts.

CAMPING CLARA, does not declare nor guarantee that the services or contents will not be interrupted or free of errors, and that they will be repaired, or that the service or the provider will be free of viruses or any other damaging component, whilst CAMPING CLARA, will do its utmost to avoid these types of incidences. If the user takes some decisions or carries out actions based on information included on any “websites”, it is recommendable to check the information by consulting other sources.

INFORMATION RELATED TO INDUSTRIAL AND INTELLECTUAL PROPERTY

The structure, design and way of presenting the elements (graphs, images, files, logotypes, colour combinations and any element susceptible to protection) are protected by intellectual property laws, owned by CAMPING CLARA.

  1. It is prohibited to reproduce, transform, distribute, communicate in public, make publicly available and in generally exploit in any form partially or totally the elements referred to in the previous section. These acts of exploitation can only be carried out if authorised by CAMPING CLARA, and if this were to be the case, there must be explicit reference to the fact that CAMPING CLARA is the intellectual owner of the material.
  2. Only documental material produced by CAMPING CLARA is authorised for private use, and in no case, can the material be deleted, changed, eluded or any of the security systems installed be manipulated.
  3. It is forbidden to link to the final pages, the frame and any other similar manipulation. The links must always be to the principle page or homepage es
  4. Distinctive signs (brands, commercial names) belonging to CAMPING CLARA, are protected by industrial property rights and the use or manipulation of them is forbidden except if there is written authorization by CAMPING CLARA.

SECURE ON-LINE SHOPPING

Security is a priority and therefore we make the maximum effort to assure that our process in terms of transactions is secure and in order to keep your personal information safe:

  • Do not share your personal information
  • Identify false e-mails (“spoofing” or “phishing”)
  • Inform any attempts at “phishing”
  • Protect your password
  • Always make your payments via payment methods given by CAMPING CLARA

DO NOT SHARE YOUR PERSONAL INFORMATION

CAMPING CLARA will never send you an e-mail and neither call you by telephone to ask you for your password or to verify your password belonging to your account and likewise will never ask for your bank account number or credit card and neither any other personal information. If anybody should contact you or send you and e-mail that you have not asked for, you should never give them any of your personal data previously mentioned. Also you should never respond and communicate to the appropriate authorities in order to proceed with investigating the incident.

IDENTIFY FALSE E-MAILS (“SPOOFING OR PHISHING)”

Ignore all e-mails in which they demand personal information or ones which redirect you to another web page that does not belong to or any societies belonging to the group or in which they ask you to pay via a means which has not being authorised by CAMPING CLARA, as this could be an attempt at identity theft (“spoofing or phishing”) and must be considered as fraudulent.

CAMPING CLARA uses the campingclara.es domain for all its e-mails. If you receive an e-mail in a different format, for example: security. e-mail, you can be assured that it is a false mail.

Some e-mails that use phishing contain links to a web page that uses the word campingclara” at their URL, but they will direct you to a web page that is completely different. If you drag your mouse over the link, you will be able to see the associated URL, which will probably have a different format to the correct web pages authorised by campingclara.es.

Even if you click an e-mail that uses phishing and are redirected to a page that resembles “your account” or to any page that asks you to verify or modify your personal information, ignore it and consider it as fraudulent.

INFORM ANY ATTEMPTS AT PHISHING

Send an e-mail to info@campingclara.es and attach any e-mail that you consider to be false. By attaching these e-mails, you will be helping to locate their origin.

If you cannot attach the false mail, forward it to info@campingclara.es and include as much information as possible about it.

ALWAYS MAKE YOUR PAYMENTS VIA PAYMENT METHODS GIVEN BY campingclara.es.

Any payments made via methods authorised by CAMPING CLARA, are safe and guaranteed.


BUYER INFORMATION ON THE PLATFORM OF CONFLICT E-commerce.

The purchaser of products on this site, the existence of a platform for resolving disputes are reported online.

In accordance with Article 14.1 of Regulation (EU) 524/2013:

“The European Commission provides a platform for online dispute resolution which is available at the following link: http://ec.europa.eu/consumers/odr/.

 Consumers can submit their claims through the platform online dispute resolution”.

 

1.2. Privacy Policy (EU GDPR)

LEGAL TEXT

According to the data protection act of Regulation (EU) 2016/679 of 27 April 2016, we inform you that personal data given via the forms, and likewise your e-mail address have been included in our file titled ROSA MARIA OLIVELLA FUSTER [hereafter, CAMPING CLARA], at the business address of: Passeig Miramar, 276 – 43830 TORREDEMBARRA, NIF 39547725F, is responsible for the management and functioning of the Web previously mentioned.

E-mail info@campingclara.es, with the objective of attending your consultations and sending you information related to the services offered by CAMPING CLARA.

We inform you that the data could be used to send you commercial communications, in any format, and this could be related to any other services offered by our business which might be of interest to you. If you should at any time oppose this type of communications, please send us an e-mail address to joan@campingclara.es indicating the subject as “UNSUBSCRIBE FROM THE DISTRIBUTION LIST”.

Likewise, you can exercise the right to access, rectify, cancel, opposition, portability and where appropriate limitation, according to the terms established by REGULATION (EU) 2016/679 by presenting or sending an application in writing to: Passeig Miramar, 276 – 43830 TORREDEMBARRA, or by e-mail to: joan@campingclara.es and with a photocopy of your ID or similar documentation indicating the subject as “DATA PROTECTION”.

PRIVACY POLICY

CAMPING CLARA is especially sensitive to protecting the personal data of our users which has been obtained through the services offered on our Web. The present privacy policy [hereafter, the policy] informs all the users of campingclara.es, how the personal data collected from the Web is treated and used with the objective of letting the user decide freely and voluntarily if they would like to give the information asked for.

CAMPING CLARA considers it essential to guarantee to protect all personal data and to this end to protect the intimacy and privacy of all the interested parties (data holders). We use the present Privacy Policy to declare our commitment to guaranteeing the legal demands stipulated in the legislation and norms that are applied to material regarding the Protection of Data at a Personal level.
Therefore, in compliance with the Regulation (UE) 2016/679, by means of the present document CAMPING CLARA.

informs:

1- ownership of treatments

CAMPING CLARA at the business address: Passeig Miramar, 276 – 43830 TORREDEMBARRA , is owner of various treatments.
Specifically, the data received through the present web will be incorporated into the file [WEB USERS / NEWSLETTER]. These files will be applied to this privacy policy.

2- Collection and treatment

The treatment [WEB USERS / NEWSLETTER], has its principle characteristics:

2.1-Purpose

The purpose of collecting and incorporating the data from the treatments previously mentioned is:

a. For the treatment [WEB USERS / NEWSLETTER], offers the information demanded by the interested parties via a form or questionnaire on the web page campingclara.es.

b. Answer questions that have been formulated.

c. Send you information about our products or services offered on the website es.

2.2- Responsibility for treatment

If there should be a third party who accesses this file, then there exists the obligation to subscribe to the contract that has been previously prescribed to (article 28 EU GDPR). This contract must be signed following the terms marked by the for mentioned article, which regulates the use of contracts and the confidentiality of personal data and which conforms with the present legislation

2.3-Legal basis – consent

By filling in the diverse forms which are on the previously mentioned Web page, the user gives his or her consent to allow his or her personal data to be kept on the previously mentioned file, and this will be subject to the same rules as those present in the Privacy Policy. In the same way, the user gives CAMPING CLARA his or her consent to send him or her information periodically and inform him or her of our services.

However, you can at any moment reject this type of service by sending an e-mail to joan@campingclara.es indicating the subject as “UNSUBSCRIBE FROM THE DISTRIBUTION LIST

3- Security measures

CAMPING CLARA has adopted the legal requirements for the level of security for the protection of personal data, and has installed all the means and technique measures in its hands to avoid any loss, bad use, alteration, access without authorization and robbery of the same data

4- Rights of Access, Rectification, Cancellation, Opposition, Portability and Limitation

The title holders of the data contained in the treatment [WEB USERS / NEWSLETTER] as well as the holders of the data contained in any of the files held by, CAMPING CLARA, can contact the entity, as the person responsible for the file, with the objective of being allowed to exercise their right of access, rectification, cancellation, opposition, portability and where appropriate limitation, with respect to the data incorporated in the treatment.

These rights are characterised as “extremely personal”, and as such can only be exercised by the title holder or his or her legal representative who have been previously accredited or who show sufficient representation.

A.- The right to access is to be exercised annually, except if the party interested shows legitimate accreditation. When exercising the right of access, the interested party can opt for the following systems in order to consult the file treatment:

– sending an email to: joan@campingclara.es.
– writing a letter addressed to: CAMPING CLARA, Passeig Miramar, 276 – 43830 TORREDEMBARRA

CAMPING CLARA will proceed to notify its decisions within a timeframe of a month. If it were to be accepted, the interested party would be able to access the previously mentioned information within 10 days after its notification.

B. – The right of rectification and cancelation can be exercised, conforming to the following previsions, whenever the interested party considers that the data collected in our files is inexact, incomplete, inadequate or excessive. If this is the case, you can exercise these rights via one of the means previously anticipated.
CAMPING CLARA will proceed with the rectification or cancellation within 10 days of receiving the application.

C.- The right of portability they may be exercised, in accordance with the following provisions, provided that the interested party considers that the data collected in our treatments must be returned to the data holder or to another third party (Treatment Manager).

D.- The right of limitation may be exercised, prior to opposition right for the treatment of their data, and that until the Opposition Law is not resolved, the treatment of them will be limited.

5- Regulation changes

CAMPING CLARA reserves the right to modify the present policy with the objective of adapting it to the legislative or precedents changes, as well as those that could be derived from the “Code Type” existing in the material. Such changes will be communicated within the necessary time on our Web page, and it can ask the affected parties for their consent if it is believed that it does not have the consent according to the present policy.

If you should have any doubt, question or comments referring to the present regulations, please do not hesitate to ask about them by sending a communication to:  info@campingclara.es.

1.3. Cookie Policy

What are cookies?

Cookies are files that are installed on the user’s web browser or devices (smartphone or tablet) as you browse the website pages and are used to store information about your visit.

Cookies are used to:

  • Make sure that web pages work properly.
  • Store your preferences, like language or font size.
  • Find out about the user’s browsing experience.
  • Compile anonymous statistical information, like which pages the user has visited or how long they have spent on the website.

Using cookies helps optimise browsing, adapting the information and service offered to the user in order to provide a better experience each time they visit the website.

 

Type, purpose and operation

Depending on their permanence, Cookies can be divided into two categories: session cookies and persistent cookies. The former expire when the user closes the browser. Whereas the latter expire when the their aim is achieved or when they are deleted manually.

In addition, depending on their aim, Cookies can be classified as follows:

  • Strictly necessary (technical): These cookies are required for the page to run properly. They are normally generated when the user enters the website or registers on it and they are used to identify the user on the website with the following aims:
    • Keep the user identified so that if they close the website, the browser or device and then come back to the same website at another time, they will remain identified, thus enabling them to browse without having to identify themselves again.
    • Check if the user is authorised to access certain services or areas of the website.
  • Performance cookies: They are used to improve the browsing experience and optimise the functioning of the website, for example, to store service settings or store a purchase in a shopping cart.
  • Advertising cookies: These cookies collect information on the ads displayed to website users. There are two types:
    • Anonymous cookies: They only collect information on the advertising spaces displayed on the website, regardless of the user accessing the website, i.e., without identifying them explicitly.
    • Personalised cookies: They collect personal information from the website user on behalf of a third party, in order to customise these advertising spaces.
  • Geolocation cookies: These cookies are used to find out what country or region the user is in when accessing a website service in order to provide content or services appropriate to your location.
  • Analytical: They collect information on the user’s browsing experience on the website. It is usually anonymous, although on occasions it can also be used to uniquely and unmistakeably identify the user in order to obtain reports on the user’s interest in the services offered by the website.

 


Cookies used

Below you will find a table with the cookies used on this website, including an “intrusiveness level” on a scale of 1 to 3, on which:

  • Level 1: Cookies strictly necessary for the provision of the service requested by the user.
  • Level 2: Performance cookies (anonymous) required for content and browsing maintenance. You are only informed of their existence.
  • Level 3: Cookies managed by third parties  allowing the user to be tracked through other websites that are not the owners of that website. They generally correspond to advertising or analytical cookies which identify the user in a unique and obvious way.

 

Disabling the use of cookies

The user may, at any time, disable the use of cookies by going into the browser settings, for example:

Google Chrome http://support.google.com/chrome/bin/answer.py?hl=es&answer=95647
Windows Explorer http://windows.microsoft.com/es-es/windows7/how-to-manage-cookies-in-internet-explorer-9
Firefox http://support.mozilla.org/es/kb/habilitar-y-deshabilitar-cookies-que-los-sitios-we
Apple Safari http://support.apple.com/kb/ph5042

 

We hereby inform you that CAMPING CLARA does not use any “cookies” on its domain, campingclara.es, for the treatment of personal data, which would allow private individuals to be identified.

DOMINI Nombre de la “Cookie” Expira Información
   
  COOKIES PRÒPIAS
campingclara.es ver_legal Permanente Control versión de los textos legales
   
  COOKIES DE TERCEROS
campingclara.es __utma 2 años Medición interna Google Analytics Nivel 3
campingclara.es __utmb 30 minutos Medición interna Google Analytics Nivel 3
campingclara.es __utmc Sesión Medición interna Google Analytics Nivel 3
campingclara.es __utmz 6 meses Medición interna Google Analytics Nivel 3
campingclara.es __utmz 2 años Para distinguir los usuarios Nivel 3
campingclara.es __ga 2 años Para distinguir los usuarios Nivel 3
campingclara.es __gib 24 horas Para distinguir los usuarios Nivel 3
campingclara.es __gat 1 minuto Para limitar el porcentaje de solicitudes Nivel 3

 

Once you have read all the information provided, we hereby inform the user that,  if you continue browsing on our website, without having taken the appropriate measures to customise your browsers, to prevent the installation of cookies used by the website, within the terms and conditions set out in Article 22.2 of Law 34/2002 on the Information Society Services and Electronic Commerce, as last amended by Royal Decree 13/2012 of 30 March, transposing directives regarding internal electricity and gas markets and electronic communications, you hereby give your consent to the use of the abovementioned workings.